FAQs

What are the payment terms?

Is delivery free of charge?

Is another person able to collect the delivery on my behalf?

Something needs to be repaired/replaced from the items that I have purchased. What is the procedure I should follow in this case?

What is the average waiting time for an answer to my complaint?

I have an old item which is out of production. I have a claim. What should I do in this case?

One of the parts of my kitchen needs to be replaced. How long does it take for it to be replaced?

What does the kitchen guarantee include?

How should I use the Fino Pin System?

How do I invite someone to join my board?

What are Pin Boards? How do I create a Pin Board?