Fino - Testimonials

Dear Sales Manager,

I am writing to say a BIG thank you to the wonderful team who worked together in order to make my dream kitchen come true. :) I am really proud of my blue kitchen and have been receiving so many positive comments from family and friends alike.

My sincere words of appreciation go to all the team - the people at the front office who whenever I had a query, passed on my call to the person in charge; Your sales consultant who designed my kitchen in 3D; Your design consultant, for the electrical plan; the delivery men and the installers who patiently installed my kitchen. And of course a big thank you goes to you Mr Zammit for your help throughout the whole process. And while I am at it, I'd like to extend my appreciation to the team at Chateau D'Ax, for the excellent service provided with regards to my bedroom.

I have to say that I am very pleased with the high level of professionalism and more so with the fact that a foreman comes to oversee the work in progress.

Any queries I had where always answered. Complaints were noted and action was immediately taken. I have to say that I am a very satisfied customer. Thanks a lot for the great team spirit and keep up the sterling service.

Thanks again and best regards,
Sandra

Just want to let you know that Delivery for the kitchen has been confirmed for the 3rd of September which is great.

We would also take this opportunity to thank you (and also Dino) for your invaluable help and advice.

Your service has been impressively and consistently personalised, professional and efficient, and we really appreciate that. We have and will definitely keep recommending Fino whenever we can.

Now we look forward to seeing the kitchen and bedroom installed :)

Keep up the good work!

Good Morning

Hope that this email finds you well.

Just wanted to drop in a note to congratulate you on the sterling service we have received from Fino throughout the process of purchasing our kitchen.

At the planning stage, Maryanne Micallef bent backwards to accommodate our proposed ideas; the planning of delivery and installation dates was smooth and dates were honoured. As for the installation itself, which took place yesterday, I can only sing Fino's praises: the installation team, of which Mr. Lino Mercieca was a part, was very professional, cordial and went to extra lengths to accommodate on-the-spot changes and to leave the place cleared and cleaned up, with another Fino team coming in to clear all the boxes whilst the installation was still taking place. Another big plus was that Mr. Gouder came on site to assess the progress of the installation himself and to discuss any installation issues.

This time round our house project has been a rather lengthy one, one through which we have dealt with numerous local suppliers and service providers. Regrettably, many have fallen short of the standards which should be delivered. What I can tell you is that the Fino experience has been a breath of fresh air and a very welcome change to a prevailing mentality/culture of mediocre and sub-standard service.

Whilst I congratulate you and your staff at Fino, I implore you to keep it up ... it not only makes the whole experience so much more positive, but it also gives us consumers hope that such standards are after all possible!

Best regards,
Vicky & Mario

Thanks for the update. We also would like to thank all concerned, Mr Marcel Diacono especially for his kind patience in trying to give us the best service possible, the delivery people and more so the installers for a job well done.

We appreciate especially the immediate taking care of the small setbacks namely the damaged door and the base unit replacement. We would greatly appreciate if the base unit is ready well ahead of the arrival of the door, to be replaced soonest possible because we also have a piece of skirting missing and a slight "weeping paint" on one of the drawers which can be taken care of same day.

Last but not least, we would also like to thank Mr Dino Fino for the great service he offers through his products and especially his employees.

If possible we would like his email address so we can show our appreciation to him personally.

Thanks again and regards
Alfred and Miriam

May I thank & congratulate you, & all the staff concerned, in particular Vanessa from and Sonia for all the highly professional service & assistance shown throughout our orders procedures.

We had the Installation carried out yesterday, both the Delivery & Installation teams did an excellent job. All the furniture fitted brilliantly & we are very satisfied with all the works, quality & design.

Many thanks again, you should be proud of all your staff.

Regards,
M. S

Dear Mr Dino Fino,

Hope this email finds you well.

Today we have finally completed our sale for Veneta Cucine kitchen; Model: Extra, table and eight chairs.

I would really like to thank you for your involvement and most of all a big thanks goes to your Sales Consultant DG who has been very helpful, very patient in trying to understand what we wanted and put it together for us in order to help us make our dream a reality . We are convinced that we made the right choice and more than happy since the goods suit both our tastes and budget.

We will definitely purchase other goods from your showroom since we liked a variety of items.

Thanks once again to you and DG for helping us make this event contain the least stress possible by understanding us and helping us in all that you could.

Thanks,
Lorraine & Mark

Dear Director,

I am writing this email to express my gratitude and appreciation for the service we have received from Fino over the past few months, especially from the sales & design consultant that took care of us. Due to my long working hours, he has kindly stayed with us until late at night on more than one occasion, and his creative ideas and practical suggestions have been invaluable in helping us plan our layouts and chose our furniture. We have now received our fantastic Veneta Cucine kitchen and are looking forward to receiving our bedroom and wall unit which we ordered yesterday. All persons involved so far (Sales, the joiners, the gentleman who had confirmed our room dimensions, and last but not least yourself) have been professional, courteous and efficient, and I do not hesitate to recommend you to my friends.

Thanks again.
Best Regards
Roberta

I refer to the kitchen order namely that of a Veneta Cucine my husband and myself placed with your firm.

This was a white/red kitchen. Unfortunately after some time the white colour did not remain milky white but turned yellowish instead. I came to your showroom and explained all this and was informed that you were sending your people round.

This was very professionally sorted out since all the white coloured doors and panels in the kitchen were changed and we would like to inform you we are very satisfied with all the work. We would like to express our sincere congratulations on your excellent customer care and after sales service which in our opinion is superior to that of any other firm.

Thanks and regards
Margaret

You are true to your word about service. From beginning to end it has been impeccable. Well done to all involved from delivery men and assemblers to the sales consultant and your customer care executive at the showroom.

There is still one more bedroom to assemble which will probably be finished tomorrow.

And everything was completed on time and just in time! My clients will be here on Sunday to enjoy their new apartment and furniture.

Now I know EXACTLY what service I'll be recommending to my customers.

This is the first time I've done deliveries etc. for a client, I'm not ashamed to say, but it certainly won't be the last.

Once again, thanks for everything.

Kindest Regards,
Phillip

First of all I would like to let you know that I have been very impressed with customer service and the buying experience that I have encountered at your showroom. I believe that what you offer in terms of service is a cut above your competitors.

Your sales and design consultant that has been taking care of me is very attentive and quick to understand my tastes and requirements.

Initially I came in for 3 bedrooms. I have ended up buying all these plus a walk in wardrobe, a dining table, 6 chairs, 4 stools , a coffee table and a side unit.

Keep it up!

Best Regards,
Mireille

I believe that your showroom and furniture are of a very high standard and I do enjoy myself going round the large showroom. Choice is abundant to suit all tastes. Sales staff are well trained and pleasant to deal with, providing one with ideas without being pushy to buy.

I will be happy to visit your showroom once again to purchase some more furniture - something which I have been meaning to do but with one thing and another I have not managed yet.

Regards,
Monica

Dear Mr. Fino

I trust this email finds you well.

It is the first time that I have purchased my home furniture from your Company, and I want to sincerely express my satisfaction from the time I entered your showroom to date when I have three bedroom furniture delivered and installed. I primarily want to compliment you and all partners involved for representing Tomasella brand in Malta and secondly for an energetic team spirit you manage to build from sales to installation. It is a known fact, what hassle one goes through whilst building a house and it was indeed a great relief that you find a supplier who helps you in designing the furniture and keeping his delivery date.

Last but not least, I would like to thank Mr. Debono (Sales and Design Consultant) for the patience and hours spent in the design, the delivery people who delivered the furniture with great care and attention, and Mr. Zarb and Mr. Galea (Installers) who were very nice and extra caring people.

Companies like yours deserve huge success. Good Luck. Good Day

D. M

Dear Manager,

Good afternoon, I hope you are doing well.

Please note that today we had the installation of a sideboard, 3 Tonin Casa mirrors, a kitchen drawer and a replacement of a kitchen shelf.

I would like to praise the work of both of the Fino employees who carried out these installations. Their care, attention to detail and professionalism were outstanding. Unfortunately I do not have their names. With such a service we wouldn't hesitate one second to buy once again from Fino.

Regards,
Kurt

The Management

I write to express my satisfaction at the efficient and prompt service provided to me by your Firm. This morning your technician Victor Calleja called to inspect a defect that developed in my Veneta Kitchen which was installed a year ago. Rust has formed in the rear horizontal bar of the lower under-sink drawer and Mr. Calleja deemed to take the drawer to the workshop to have the rust removed, treated and the bar sprayed. I told him that I wanted the bar changed as I did not expect this to happen and I feared rust would form again. He politely assured me that he would refer my request and that I would be informed accordingly by telephone. Much to my surprise he was back in less than an hour with a new drawer frame. I was so pleased that I told him I would send you an email to show my gratitude and to affirm the excellent reputation you deservedly enjoy.

With kind regards,
Mary Anne