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Alan/Dino,

Hope you're both well.

Just wanted to say thank you for your efficiency with my Gzira block and also the guy you sent to mantle everything was fantastic.

Very well-mannered and very obliging. Please pass on my thanks.

It's nice to be thanked for the good things too :)

Good day to all.

Ben Camille

To whom it may concern,

Your worker, Victor Calleja, has just left my apartment. Not ony did he fix the chest of drawers which was giving me problems, without any prompting from me he also fixed the plinths(?) in my kitchen and a minor problem in the kitchen cupboard. That s what I call a complete and efficient service!. I believe this should be brought to your notice.

Thanks and Regards, Manuel 

Dear Sales Manager,

I am writing to say a BIG thank you to the wonderful team who worked together in order to make my dream kitchen come true. :) I am really proud of my blue kitchen and have been receiving so many positive comments from family and friends alike.

My sincere words of appreciation go to all the team - the people at the front office who whenever I had a query, passed on my call to the person in charge; Your sales consultant who designed my kitchen in 3D; Your design consultant, for the electrical plan; the delivery men and the installers who patiently installed my kitchen. And of course a big thank you goes to you Mr Zammit for your help throughout the whole process. And while I am at it, I'd like to extend my appreciation to the team at Chateau D'Ax, for the excellent service provided with regards to my bedroom.

I have to say that I am very pleased with the high level of professionalism and more so with the fact that a foreman comes to oversee the work in progress.

Any queries I had where always answered. Complaints were noted and action was immediately taken. I have to say that I am a very satisfied customer. Thanks a lot for the great team spirit and keep up the sterling service.

Thanks again and best regards,
Sandra

To whom it may concern,

Good Morning. Your employee came over two days back as promised - thank you for arranging that, he was extremely helpful particularly at short notice. Clearly he is proud of his work and that sends a good message to customers.

Thanks again.

Sincerely,

J. A

Just want to let you know that Delivery for the kitchen has been confirmed for the 3rd of September which is great.

We would also take this opportunity to thank you (and also Dino) for your invaluable help and advice.

Your service has been impressively and consistently personalised, professional and efficient, and we really appreciate that. We have and will definitely keep recommending Fino whenever we can.

Now we look forward to seeing the kitchen and bedroom installed :)

Keep up the good work!

Good Morning

Hope that this email finds you well.

Just wanted to drop in a note to congratulate you on the sterling service we have received from Fino throughout the process of purchasing our kitchen.  

At the planning stage, Maryanne Micallef bent backwards to accommodate our proposed ideas; the  planning of delivery and installation dates was smooth and dates were honoured.  As for the installation itself, which took place yesterday, I can only sing Fino's praises: the installation team, of which Mr. Lino Mercieca was a part, was very professional, cordial and went to extra lengths to accommodate on-the-spot changes and to leave the place cleared and cleaned up,  with another Fino team coming in to clear all the boxes whilst the installation was still taking place. Another big plus was that Mr. Gouder came on site to assess the progress of the installation himself and to discuss any installation issues.

This time round our house project has been a rather lengthy one, one through which we have dealt with numerous local suppliers and service providers. Regrettably, many have fallen short of the standards which should be delivered. What I can tell you is that the Fino experience has been a breath of fresh air and a very welcome change to a prevailing mentality/culture of mediocre and sub-standard service.

Whilst I congratulate you and your staff at Fino, I implore you to keep it up ... it not only makes the whole experience so much more positive, but it also gives us consumers hope that such standards are after all possible!

Best regards,
Vicky & Mario